Returns & Exchanges
At Novus Shoes, we want you to step out in confidence, which is why we offer a 30-day window for returns and exchanges on all unworn footwear in original packaging. We are committed to ensuring you find the perfect fit and style for your wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your shoes in their original box.
Ship the Package
Drop off your package at any authorized carrier location, ensuring the new shipping label is clearly visible and the old labels are removed.
Receive Your Refund
After our warehouse inspects the returned items for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing